Samik Roy knows why people stop him in the street to thank him for the work he does. He oversees the customer experience at his Kennebunk Savings branch, and from his day-to-day interactions he knows forging a personal connection creates a memorable bond. He loves helping customers with their everyday banking needs. But it’s more than that. Samik feels proud he can support an excellent personal experience with phenomenal bank products that include minimal asterisks and fees. As someone who’s been on the banking front lines for a while now, he knows the importance of products that do what they say they’ll do for a customer.
Samik’s many interests make it easy for him to strike up a conversation with customers. He’s a former piano teacher and former tennis player, and a current DJ who values his collection of Mix CDs above all. Samik is also President of the Rotary Club of Kittery, a Member of the Kittery Block Party Planning Committee, and a Volunteer of Fair Tide, The Dance Hall, and Kittery Land Trust. If you see him around Kittery, don’t hesitate to say hi. “Outsiders know Kittery for the outlets,” he says, “but locals know all of the hidden gems, and the community feels that this town really has.”
It is especially rewarding when customers approach you out in the community to thank you for the assistance you’ve provided them.