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Branch Manager — Berwick, Maine

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Branch Manager

Location: Berwick, Maine

Come and work with us at Kennebunk Savings. We value your professional expertise and appreciate you as a member of the community. You can be yourself here and use your passions, knowledge, and skills to help customers and advance your career. Is it any surprise we love what we do? We think you will, too.

What does a Branch Manager do?

The Branch Manager is responsible for the overall administration and efficient operations of an individual branch office and has oversight of consumer lending, product sales, customer service, security and safety of the office. They are also responsible for attaining bank and branch goals through active participation in sales management and business development calling programs. In addition, they are responsible for personnel management oversight including hiring, scheduling, and performance management. They are responsible for providing a superior level of customer service and promoting a sales and service culture through coaching and staff motivation

Essential Functions

Production

  • Develops, manages and participates in various sales activities in order to meet personal and branch production and deposit growth goals

Referrals and Centers of Influence (COI) Calls

  • Develops, manages and participates in business development activities by establishing relationships with COI’s in the community in order to meet personal and branch calling efforts and referral goals

Customer Experience

  • Develops, maintains, and participates in ensuring a positive customer experience by overseeing the physical appearance of their branch work environment, staff appearance and behaviors, customer communication, wait times, and service delivery.

Management Responsibilities 

  • Organizational Management – Assists management in establishing and executing short and long term goals for the department
  • People Management – Leads, motivates and develops individuals and team(s) through effective communications, coaching and training
  • Financial Management – Manages department budgets and maximizes operational efficiencies. Maintains an awareness and promotes activity that ensures the organization meets its overall financial goals.

Other Duties and Responsibilities

  • Promotes the Kennebunk Savings Brand by recommending our products and services, supporting our community focus & commitment to being a premier employer
  • Understands, supports and adheres to organizational policies and procedures
  • Consistently emphasizes the importance of teamwork in the department and company at large
  • Responsible for keeping abreast of company news and information
  • Responsible for completing required training and policy review
  • May serve on various committees
  • Willingness to take on additional tasks and duties

Desired Certifications & Licenses

  • Registered with the Nationwide Mortgage Licensing System and Registry required

Desired Knowledge, Skills & Abilities

  • Displays high level of regard for trust and confidentiality
  • Proficient in Microsoft Office Products
  • Displays strong written and verbal communication skills
  • Displays strong organization skills and the ability to multi-task to meet established deadlines
  • Demonstrates a high level of accuracy and attention to detail
  • Effectively uses analytical skills to solve technical, as well as, non-technical problems
  • Prior knowledge of banking regulations is preferred
  • Ability to adapt to change

Desired Job Experience

  • 3 years of related experience in financial services with demonstrated business development, customer service and sales skills
  • Experience in a professional, service focused and fast-paced environment

Desired Education

  • High school or General Education Diploma

Working Conditions/Minimum Physical Requirements

  • Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards
  • Dexterity of hands and fingers to operate a computer and other office equipment
  •  Lifting and moving of moderately heavy objects on occasion

Other details

  • Job family: Banking
  • Pay Type: Salary
  • Job Function: Commissioned Sales
  • Required Education: High School Diploma

External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act, or Maine/New Hampshire Human Rights Commissions, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.