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Product update info coming soon: ACH Changes | Remote Deposit Capture | Positive Pay | Quicken/Quickbooks | Wires
Leveling Up Your Business Banking Experience
We’re excited to announce that your business banking experience is leveling up! Our new digital banking platform launches on Tuesday, October 14, and it’s designed to meet the needs of businesses of all sizes—helping you manage your finances with ease, insight, and flexibility.
Look forward to:
- Comprehensive payment solutions
- Seamless self-administration, including sub-user management
- Actionable cash management insights and reporting
Important Things To Know
New Authentication Process – Say Goodbye to Physical Tokens!
We’re excited to announce a more streamlined and secure way to access our digital banking platforms. Starting soon, we’re transitioning to app-based authentication — no more physical tokens required!
To prepare, you’ll need to download an authentication app such as Microsoft Authenticator or DUO Mobile.
If you currently use a physical token, we’ll be reaching out to you around October 1st with personalized instructions to help you make the switch.
This new process is designed to be more convenient, secure, and user-friendly. We appreciate your cooperation as we enhance your digital banking experience.
Remote Deposit Capture Update
To ensure your remote deposit capture service continues to work smoothly, please note the following:
- Windows Users: Remote deposit will require Windows 11 for full functionality. We’ll be sending out detailed setup instructions soon.
- Mac Users: We’ll be visiting you in person to install a new scanner that’s compatible with your system. You will hear from your Cash Management Portfolio Manager over the next few weeks about assisting in this transition.
New Mobile App Experience
We’re simplifying your digital banking experience. Soon, all your business banking functions will be available in the main Kennebunk Savings app — no need for a separate app anymore!
This change means easier access, fewer logins, and a more unified experience across devices.
On 10/14 you will need to delete your existing Kennebunk Savings Cash Management app (white with blue KS tree) and download the new Kennebunk Savings app (white with green KS tree) via your app store on iOS and Android.
More specific information will be coming soon for changes to process like ACH, Positive Pay, and more. Check back here for updates and keep an eye on your email!
Get Ready for More
- Desktop and mobile remote deposit capture
- Business reports
- Invoicing and payment acceptance
- Bill payment management
- Sub user permission and limit management
- Domestic and international wires
- ACH origination and processing
- Business performance insights and financial education
FAQs
What is the new digital banking platform?
Will there be any downtime?
Yes, you will see a disruption of some services starting Monday, October 6. Here is a list of impacted services and key dates to keep in mind. We recommend completing any essential transactions before downtime begins.
Monday, October 6-Monday, October 13:
Bill Pay will be unavailable. No new payments can be scheduled from October 6-13. Any payments scheduled before October 6, 2025, for the week of October 6–10, 2025 will still be processed. Anything scheduled after October 10th will not be processed.
Please note: Payees in Bill Pay will carry over to the new system however, payee history will not. If you would like payee history, please save that information prior to October 6.
All ACH and wire transfers should be submitted by Thursday, October 9 to be effective for Friday, October 10.
Tuesday, October 7 – Thursday, October 9:
Check account balances, print statements and review transactions prior to October 10.
On October 10: ATMs will be withdrawal only after 12pm. Online and Mobile Banking will be unavailable after 4pm. Please check your balance if you intend to use your card(s) during our system downtime. Debit cards will remain operational.
Friday, October 10:
- After 12pm: our ATMs will be available for deposit withdrawal only
- After 2pm: Mobile and Remote Deposit will be unavailable
- After 4pm: Online and Mobile Banking, Telephone Banking and QuickBooks/Quicken* will be unavailable.
*QuickBooks/Quicken will remain unavailable until Monday, October 20.
Saturday, October 11-Monday, October 13:
- Cash Management, branches and Customer Care will be closed
- Online and Mobile Banking will be unavailable
- ATMs available for cash withdrawal only. You will not be able to check your balance or make deposits while our systems are offline, please do so prior to Friday, October 10.
- You may continue to use your Debit/Credit card(s) but you will not be able to access your balance or transaction history. Please verify your balance prior to October 10 if you intend to use your card while our systems are offline.
Why did you select this platform
We selected a technology partner who specializes in digital banking only. Customers will continue to access their accounts on their mobile, tablet and desktop devices. This partnership will help us deliver a personalized digital experience that’s easy to use, optimized for web and mobile devices, and keep on pace with the speed of innovation.
Who do we turn to when we have questions about digital banking?
Please contact our Cash Management team at 888-572-5249
Account Security
Staying Ahead of Fraud
We’re here to support you through this transition and beyond. If you have questions or need assistance, please give our Cash Management team a call at 888-572-5249.
Thank you for being a valued business banking customer. We can’t wait to show you what’s next!