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Updated instructions for Remote Deposit Capture:
Remote Deposit Capture Installation Instructions
Product update info coming soon: ACH Changes| Positive Pay | Quicken/Quickbooks | Wires
Leveling Up Your Business Banking Experience
We’re excited to announce that your business banking experience is leveling up! Our new digital banking platform launches on Tuesday, October 14, and it’s designed to meet the needs of businesses of all sizes—helping you manage your finances with ease, insight, and flexibility.
Look forward to:
- Comprehensive payment solutions
- Seamless self-administration, including sub-user management
- Actionable cash management insights and reporting
Important Things To Know
New Authentication Process – Say Goodbye to Physical Tokens!
We’re excited to announce a more streamlined and secure way to access our digital banking platforms. Starting soon, we’re transitioning to app-based authentication — no more physical tokens required!
To prepare, you’ll need to download an authentication app such as Microsoft Authenticator or DUO Mobile.
If you currently use a physical token, we’ll be reaching out to you around October 1st with personalized instructions to help you make the switch.
This new process is designed to be more convenient, secure, and user-friendly. We appreciate your cooperation as we enhance your digital banking experience.
Remote Deposit Capture Update
To ensure your remote deposit capture service continues to work smoothly, please note the following:
- Windows Users: Remote deposit will require Windows 11 for full functionality. We’ll be sending out detailed setup instructions soon.
- Mac Users: We’ll be visiting you in person to install a new scanner that’s compatible with your system. You will hear from your Cash Management Portfolio Manager over the next few weeks about assisting in this transition.
New Mobile App Experience
We’re simplifying your digital banking experience. Soon, all your business banking functions will be available in the main Kennebunk Savings app — no need for a separate app anymore!
This change means easier access, fewer logins, and a more unified experience across devices.
On 10/14 you will need to delete your existing Kennebunk Savings Cash Management app (white with blue KS tree) and download the new Kennebunk Savings app (white with green KS tree) via your app store on iOS and Android.
More specific information will be coming soon for changes to process like ACH, Positive Pay, and more. Check back here for updates and keep an eye on your email!
FAQs
I am excited to do away with tokens, but how do I know which authenticator app to use?
To make your access to our Cash Management digital platforms more secure and convenient, we have done away with physical tokens and are now utilizing authenticator applications such as Duo or Microsoft Authenticator. Please look for these icons in your App store when downloading the app.
Why can’t I see my eStatements?
We’re sorry, your statements are not available at this time as we complete our technology upgrade. We are actively working to have these available to you as soon as possible. We apologize for the inconvenience.
If you need a copy of your eStatement, please stop by your local branch or give us a call at 800-339-6573 and we would be happy to provide one to you.
Why can’t I see my transactions?
There is a delay in some transactions appearing, particularly from April through October 10, as part of our technology upgrade. We are working on resolving this issue as quickly as possible. While you may not be able to physically see your transactions in the platform, they are reflected accurately in your balance.
If you would like a copy of your transaction, please visit your local branch or give us a call at 800-339-6573 and we’d be happy to provide a statement to you.
Why can’t I access Bill Pay?
We understand some customers are experiencing a temporary outage, limiting their access to Bill Pay. We are actively working with our digital partners to resolve the issue as quickly as possible. We will provide updates in our digital banking platforms as soon as they are resolved. We apologize for the inconvenience.
Who do we turn to when we have questions about digital banking?
Please contact our Cash Management team at 888-572-5249
Watch this video to see how logging in and setting up the new app-based authentication will look.
Get Ready for More
- Desktop and mobile remote deposit capture
- Business reports
- Invoicing and payment acceptance
- Bill payment management
- Sub user permission and limit management
- Domestic and international wires
- ACH origination and processing
- Business performance insights and financial education
Account Security
Staying Ahead of Fraud
We’re here to support you through this transition and beyond. If you have questions or need assistance, please give our Cash Management team a call at 888-572-5249.
Thank you for being a valued business banking customer. We can’t wait to show you what’s next!