Your Enhanced Bill Pay & eBill Experience is Launching on October 14 – What You Need to Know

We’re excited to announce that part of our technology upgrade includes an enhanced Bill Pay service that will help you easily manage your payments.

To prepare for this upgrade, Bill Pay will be unavailable from Monday, October 6 through Monday, October 13. During this time, you will not have the ability to schedule, modify or cancel payments. So, if you need to schedule a payment or make a modification to an already scheduled payment, please be sure to do so before October 6. Any payments you have already scheduled will be processed.

Your existing Billers, scheduled payments (including recurring payments), and payment history will be available on Tuesday, October 14. While we are making every effort to ensure your information updates seamlessly, we recommend you verify your Biller information (name, address, and account number) and that your scheduled payments are accurate after the upgrade. Your eBills connections, however, will need to be re-established with your Biller (see below).

What’s new in Bill Pay?

Your payment scheduling experience will change in Bill Pay, giving you a better understanding of when your payments will be sent, when funds will be deducted from your account and when your Billers should expect to receive payments.

Scheduling payments

When scheduling payments, you will be presented with two dates, the payment Send Date (the date you wish for the payment to be sent), and the Estimated Delivery Date (the date your Biller is expected to receive the payment). The Estimated Delivery Date displayed is dependent upon the Send Date you select and the method by which the payee receives payments, by check or electronically.

Electronic payments will be deducted from your account on the Send Date. Funds must be available on the Send Date for the payment to be sent.

Check payments will be mailed to your Biller on the Send Date and the payment will be deducted from your account when the Biller cashes or deposits the check.

Re-establishing eBills

For security reasons, we are unable to update your eBill enrollments. If you currently have eBills set up for any of your Billers, please re-enroll them on October 14.

Step-by-step instructions for enabling eBills will be available to you within your Bill Pay account on October 14.

To ensure a fast and easy eBill re-enrollment process, we recommend taking the following steps prior to October 6:

  • Know the username and password you use to access each Biller’s website. If you forgot your login information, visit the Biller’s website to reset your password.
  • Be sure to know your account number and payment address for each Biller. This information can be obtained from a most recent statement or eBill or through the Biller’s website.
  • Some Billers may require a one-time code or challenge question to complete setup. Visit the Biller’s website to verify your email address and mobile number are current in their system and update your challenge question answer(s), if necessary.
  • You will not have access to your eBill history after the upgrade. You may download past eBills from Bill Pay before the upgrade or access them directly from the Biller’s website.
  • As each Biller has a different billing cycle, some eBills may not be available until your next statement cycles after the upgrade.
  • Automatic payments scheduled to occur after October 13 will not be automatically sent to your Billers. If you currently have automatic payments set for your eBills, you can re-establish automatics payments once you enroll the Biller for eBills.
  • Step-by-step instructions for enabling eBills and establishing automatic payments will be available in Bill Pay on October 14.

We hope you find these tips helpful!  If you have any questions, please reach out to our Customer Care team at 800-339-6573.