Top 10 Questions Asked About Our Technology Upgrade

1. Will my login credentials change?
   If you are a registered user, you will use your same login credentials. Once you login, you will be prompted to change your password. *If you have not logged in within the last 6 months, you will need to register as a new user.
2. Will I still have access to my account transaction history and account data after the upgrade?
   Yes, you will be able to access the same information you had before the upgrade.
3. What happens to my scheduled transfers and bill payments?
   All scheduled transfers and payments will be made. However, we recommend confirming the information after the upgrade to ensure there weren’t any interruptions. You will need to re-establish your eBills after the upgrade!  
4. Will I need to download a new Mobile App?
   iPhone users: if your app does not automatically update, delete it and visit the App Store to download the new app.
   Android users:  Delete the current app and visit the Play Store to download the new app. (the new app Icon is white with a green tree – the old app is a white tree in a green circle.
5. What about Statements and documents?
   The updated statements feature a cleaner layout with an easier-to-read format. The timing of your statement may change, however:
   Personal checking accounts: Statements will be generated on the 25th of each month starting after the upgrade.
   Business, savings and money market accounts: After the upgrade, statements will be generated at the end of the month.
   Loans: Your statement cycle will not change after the upgrade.
6. Will my alerts and notifications still work after the upgrade?
   No, you will need to set up new alerts and notifications for each account.
7. How does the upgrade affect security?
   It improves it! You may not notice any particular security features, but the updated technology provides us with more safety controls on the system’s backend.
8. Will Online and Mobile Banking downtime occur during the upgrade?
   Yes, Online and Mobile Banking will be unavailable from 4pm on Friday, October 10 through the morning of Tuesday, October 14.
9. Will the upgraded digital banking platforms look and feel different?
   Yes, but they will be easy to understand and navigate. We have added a lot of helpful enhancements. You can learn more at KennebunkSavings.com/countdown
10. Who do I contact if I have login or access issues after the upgrade?
    Call us at (800) 339-6573 and we would be happy to assist you.