Digital Cards

What is a digital card?
A digital card is a virtual version of your physical debit card that is stored on your phone.  It allows you to make certain e-commerce and in-store transactions (where digital wallets are accepted) without having a physical card.

Where can the digital card be used?
A digital card can be used to make purchases online. When it’s added to a digital wallet, it can be used wherever that digital wallet is accepted – online, in stores and in apps.

Can I add a digital card to a merchant website such as Amazon or E-ZPass?
Yes, you can add a digital card to a merchant website but once you receive your physical card and activate it, you will need to visit those merchant sites to update the card’s expiration date and CVV code.

Does the digital card expire?
Yes. A digital card has a temporary expiration date and security code that is meant to be used until the physical card is activated. If you have added your digital card to a merchant website (such as Amazon or E-ZPass), the card’s expiration date and CVV code will need to be updated on the merchant website when the physical card is activated.

When will I receive my physical card in the mail?
You should receive your new card within 7-10 business days. If you do not receive your card by then, please visit a local branch or call our Customer Care team at 800-339-6573.

Adding to a Digital Wallet

What is a digital wallet?
A digital wallet is a mobile app that allows you to securely store and quickly use digital cards through your mobile phone. You can add your newly issued digital card to your device’s digital wallet: Apple Wallet® app (iOS devices), Google Wallet™ app (Android devices) or Samsung Wallet® app (Android devices). You can find instructions here.

How can a card be added to an Apple Wallet® or Google Wallet™?
Select “Get Started” to begin the verification process. Then choose a digital wallet and follow the steps required by the digital wallet provided. Depending on the wallet you select, you will have to sign in to your Apple ID or Google Account for additional authentication. You can find instructions here.

How can a card be added to Samsung Wallet®?
Open the Samsung Pay® app and click on the “Add” button or “+” icon.  Follow the instruction to manually add your card information in the app. Instruction can be found here.

What happens when the physical card arrives?
When your card arrives, you’ll need to activate it. The card stays in the wallet and there’s no need to update it or add it again to the digital wallet app. If you have connected your digital card to merchant websites such as Amazon or EZPass, you will need to visit those sites to update your card’s expiration date and CVV code, once your new card is activated.

Can the card be added to multiple devices that support digital wallets?
Yes, you can add the card to multiple eligible devices (including smartwatches). Follow the verification steps for each digital wallet and select the devices you would like the card to be added to.

Where can the card in the digital wallet be used?
It can be used wherever that digital wallet is accepted – whether that’s online, in stores or in apps.

What is Apple Wallet®? What is Apple Pay®?
Apple Wallet® is a digital wallet available on iOS devices. Apple Pay® is the underlying technology that allows you to pay with cards stored in your Apple Wallet.

What is Google Wallet™? What is Google Pay™?
Google Wallet™ is a digital wallet available on Android devices. Google Pay™ is the underlying technology that allows you to pay with cards stored in your Google Wallet™.

When can I use the card credentials stored in Google Pay™ to make an online payment?
Google Pay™ also stores your physical card credentials to use for online transactions when you receive and activate your physical card. In the meantime, please use your digital card to make online or phone payments while your physical card arrives in the mail.

What is Samsung Wallet®?  What is Samsung Pay®?
Samsung Wallet® is a digital wallet available on Samsung Android devices. Samsung Pay® is the underlying technology that allows you to pay with cards stored in your Samsung Wallet®.

Account Verification and Access Codes

What is an access code?

An access code is a unique code that allows you – a cardholder – to securely view and add your newly issued digital card to your digital wallet. The access code expires after a certain amount of time to ensure safe access.

Download the Kennebunk Savings Digital Banking app:

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Apple Pay® and iTunes® are trademarks of Apple Inc.
Google Pay™ is a trademark of Google LLC.