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How do I change my picture?
The provided picture may be changed following enrollment. Once successfully logged in,
at
the top of the list of accounts, click on Options
and select Change Security Data. From this point, you may change
your picture, pass phrase or challenge
questions and answers. Click on Change Image to select a new picture.
How many pictures do I have to choose from?
There are hundreds of pictures to choose from. When you locate a
picture you may want,
click Remember Image to ensure you will see this picture until you
have made a decision. When you have decided on the image you would
like, simply click on the image itself.
Are answers to challenge questions case sensitive?
Yes, answers to questions are case sensitive.
What if I answer my challenge question incorrectly?
You will have the opportunity to answer a different challenge question.
After a second incorrect response, your
Kenn-e-banking account will be locked.
What do I do if my account becomes locked out?
If your account becomes locked out, please contact Customer Care at 800-339-6573
during normal business hours.
What is the difference between a public and a private computer?
A private computer is a trusted computer at a secure location such as
your home or office. A public computer is a
computer not at a secure location such as a library, hotel, friend’s
house, etc. By selecting a private computer, the
computer is registered and challenge questions are not asked.
What if I share my logon with another person, such as my spouse?
Kennebunk Savings Bank does not suggest that you share logins.
If you do choose to share your account, it is
important to communicate changes in security data such as pictures, pass
phrases and answers to challenge
questions. Additionally, answers to challenge questions, such as what is
the name of your first employer, would be
different for each user. The key to this process is choosing security
data and communicating with the other user.
How does this process help to enhance the security of Kenn-e-banking?
With various Internet scams to steal financial information, these
additional security steps assist you in verifying you have accessed the official Kennebunk Savings Bank’s electronic
banking website. In addition, even if your Access ID and password
are stolen, they will only work on computers that you have designated as
'trusted'.
What do I do if I sell or give my computer away and it had been set
as a trusted, private computer?
To remove a PC from trusted status, please contact Customer Care at
800-339-6573 during normal business hours. At your next login, you will be prompted to re-enroll and any
computer previously trusted will need to be set as
trusted again.
Still have a question or
problem? Contact Customer Care at 800-339-6573
during regular business hours, or send them a
secure
email.
Remember, Kennebunk Savings Bank will never call or e-mail you and ask for passwords or other personal information. If you receive such a request, DON'T RESPOND.
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